Skip to main content

Notifications & Alerts

What this tool does​

AttuneLogic notifications help your team react quickly to operational events across trucking and service/repair workflows.

  • In-app notifications: visible inside the web app and mobile app.
  • Push notifications: delivered to a user’s phone (when enabled) for time-sensitive alerts.

Common examples:

  • Trucking: dispatch assignments, route/leg changes, urgent operational messages
  • Service/Repair: new service requests, schedule changes, maintenance reminders, emergency notices

Who can use the Notification Templates tool​

The Notification Templates admin tool is available to users with Owner/Admin/SuperAdmin access.

Where to find it (Web App)​

In the web app, go to:

  • Settings → Notification Templates

Sending a notification​

You can send a notification in two ways:

  • Send from a template: pick a template and click Send
  • Send Custom: send a one-off message without saving a template

Step 1: Choose Type and Priority​

  • Type: choose what kind of notification it is (Dispatch, Service request, Maintenance, Invoice, System, Emergency)
  • Priority:
    • Low: informational (policy reminders, non-urgent updates)
    • Medium: important but not urgent (maintenance windows)
    • High: needs attention soon (dispatch reminders, schedule changes)
    • Urgent: immediate action / safety (emergency alerts)

Step 2: Add recipients​

You can target one or more users:

  • Pick users from the recipients picker (search helps narrow the list)
  • Or paste user IDs (comma-separated or one per line)

Step 3: Write the message​

  • Title: short headline (what shows in the notification list)
  • Message: the details (keep it clear and action-oriented)

Optional: Metadata (advanced)​

Admins can attach metadata JSON for internal tracking or automation (for example, tagging the source of a broadcast). If you don’t need it, leave it as {}.

Managing notification templates​

System templates vs custom templates​

  • System templates: built-in templates provided by AttuneLogic (cannot be edited)
  • Custom templates: templates you create (can be edited or deleted)

Important: custom templates are saved in your browser​

Custom templates are stored in your browser’s local storage for your current tenant. That means:

  • They may not appear for other admins on different computers/browsers
  • Clearing browser data can remove them

If you need shared, organization-wide templates, tell your AttuneLogic administrator/support team so we can recommend the right approach.

What recipients will see​

Recipients typically receive:

  • An in-app notification in AttuneLogic
  • A push notification on mobile if they have:
    • Allowed notifications on the device
    • A valid mobile push token registered
    • Push notifications enabled in their preferences (if applicable)

Troubleshooting​

“Users didn’t get the push notification”​

Check:

  • The user is on a physical device (push notifications don’t work reliably on simulators)
  • Notifications are enabled in the phone’s OS settings for AttuneLogic
  • The user has logged in recently (so the app can register the device token)
  • The user is in the correct company/tenant (multi-tenant context matters)

“I can’t access Notification Templates”​

This tool is restricted to Owner/Admin/SuperAdmin roles. Ask your admin to grant access if needed.

“My custom templates disappeared”​

Custom templates are saved in browser storage. If you cleared site data or switched browsers/devices, they won’t be there.